We're Dedicated to Your Success
We place our event tech experts by your side. When you reach out for help or advice on best practices, you'll receive support from a 5-star customer success team with an industry-leading first response time of less than 15 minutes.
We're proud to create event technology that's so clean and intuitive, attendees and organizers of any background can use it.. But we know questions come up. When they do, we're here to help with our award-winning support.
The product itself is fantastic and so user friendly, however I cannot say enough great things about the team behind Socio. This isn't a software or product purchase, its a partnership. The Socio team was genuinely invested in the success of our event.
Jennifer Taylor, Communications Coordinator @ CPOA
No More Endless Tickets
Having found a way to display advanced features and linking capabilities in a clean and intuitive way, all of our products are easy to use for attendees and event organizers of any background.
Live Chat Support
Hop on our Live Chat for instant feedback from one of our event tech experts.
On-Demand Resources
Get equipped with resources that will help you implement your app with the highest levels of success.
Phone Support
Need instant help and don't want to type it all out? Give us a call and we are more than happy to assist in any way that you need.
Customer Success Representative
You will be assigned a customer success representative specifically to your account. They will help you with absolute anything pertaining to your event.
Email Support
Email your customer success representative for any questions that may come up throughout the entire process.
On-Site Support
On-site support is always offered as well. If you would like one, or more of our representatives at your event, we will be able to make that happen for you.
The Socio team is so easy to work with and are always willing to help out on any issue we are having at any time. They constantly check in and try to make our event the absolute best it can be for us, whether that means helping create new features or just explaining how to use each feature already available. When you try to problem solve anything using Socio, you always get a real person to talk to and not an automated system which is also a huge upside.
DeShea Wallace, Creative Design Coordinator @ NSR